Privacy Policy

FanCave, Inc. (“FanCave,” "Dropback," “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes how we collect, use, disclose, and protect information when you access or use our website, products, services, and software (collectively, the “Services”), and the choices you have with respect to that information.

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This policy applies to information we collect:

• Through our website and SaaS platform;
• In email, text, and other electronic messages between you and FanCave;
• When you engage with us as a customer, prospect, partner, or vendor.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

A. Information You Provide to Us

We collect information that you voluntarily provide when you:

• Register for an account;
• Request a demo or support;
• Sign up for communications;
• Enter into a business relationship with us.

Examples of such information include:

• Identity & Contact Information: Name, job title, company name, email address, phone number, and business address;
• Account Credentials: Usernames and hashed passwords;
• Billing Information: Company billing address, tax ID, and payment method (processed via secure third-party platforms);
• Communications: Any messages, feedback, or support requests sent to us.

B. Information We Automatically Collect

When you use our Services, we automatically collect certain technical and usage data:

• Log and Usage Data: IP address, browser type, operating system, timestamps, referring URLs, and activity logs;
• Device Data: Device type, model, operating system, and unique identifiers;
• Cookies and Tracking Technologies: Cookies, pixels, beacons, and similar tools are used to enhance user experience, analyze trends, and personalize content.

You can manage cookie preferences through your browser settings or our cookie consent tool.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, maintain, and improve our Services;
• To verify your identity and manage user accounts;
• To communicate with you, including service announcements, invoices, and responses to inquiries;
• To process transactions and administer our business relationship;
• To personalize content and measure effectiveness of features and campaigns;
• To enforce our legal rights, protect against fraud, and ensure platform security;
• To comply with legal and regulatory obligations.

We may also aggregate and anonymize data for internal analytics and product improvement.

3. Sharing of Information

We do not sell your personal information. We may share it as follows:

• With Service Providers: Third parties that provide services such as hosting, analytics, email delivery, payment processing, and customer support;
• Within FanCave, Inc.: Among our affiliates and subsidiaries for internal business purposes;
• For Legal Reasons: If required by law, subpoena, or to protect our rights, users, or the public;
• In Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.

All third parties are contractually obligated to handle your data securely and only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as reasonably necessary to:

• Provide you with Services;
• Comply with legal obligations;
• Resolve disputes;
• Enforce our agreements.

We regularly review data retention practices to ensure we do not keep information longer than needed.

5. Data Security

We implement a range of administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest;
• Regular security audits and vulnerability assessments;
• Access controls and employee training;
• Use of secure cloud infrastructure with compliance certifications (e.g., SOC 2, ISO 27001).

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access and obtain a copy of your personal information;
• Correct inaccurate or incomplete information;
• Request deletion of your data;
• Object to or restrict processing;
• Port your data to another service provider;
• Withdraw consent (where applicable);
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at admin@dropback.com

7. Children’s Privacy

Our Services are intended for use by business professionals. We do not knowingly collect personal information from individuals under the age of 13. If we become aware of such data, we will take steps to delete it promptly.

8. Third-Party Services and Links

Our Services may contain links to third-party websites or integrations with third-party platforms. This Privacy Policy does not apply to those third-party services, and we are not responsible for their practices. We encourage you to review their privacy policies before interacting with them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact via email at: admin@dropback.com

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